Terms & Conditions
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The Site, the App and the Services together are hereafter referred to as (The “Purpl Platform”).
YOU ACKNOWLEDGE AND AGREE THAT, BY USING THE SITE OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE OR THROUGH THE SERVICES, OR BY PARTICIPATING IN THE REVIEW OF THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ THESE TERMS, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS WICH CONSTITUTUE A BINDING AGREEMENT BETWEEN YOU AND PURPL, AND IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE OR THE SERVICES. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
1. INFORMATION ABOUT US AND YOU
The Site and App are operated by PURPL S.A.L and its respective affiliates (“We” or “Us” or “Our” or “Purpl”). We are registered in Lebanon before the trade registry of Beirut under number /1027513/.
If You use the Purpl Platform as an individual, any references to “You” in these Terms shall be interpreted accordingly. If You use the Purpl Platform on behalf of, or in your capacity as an employee or agent of, contractor, a corporate body, association or partnership, any references to “You” in these terms shall be interpreted as a reference to such corporate body, association or partnership and you expressly warrant and represent that you are authorized to bind such corporate body, association or partnership accordingly.
2. ACCOUNT REGISTRATION
2.1 In order to be able to benefit from Our Services via the Site and App, You must register an account (a “Purpl Account”).
2.2 In order to register a Purpl Account, You must i) be aged eighteen (18) or over at the point of registration and must provide all the information required on the registration form, including your full name, email, scan copy of your identity card or passport, and password. The registration process may require You to verify the email address that You have provided to Us. ii) have not previously been suspended, removed or deactivated from the Purpl Platform, iii) if You are a legal entity, be duly organized, validly existing in good standing under all applicable Law. iv) have all requisite right, power, and authority to enter these Terms and Conditions, perform your obligations, and grant the rights and authorizations in these Terms and Conditions. v) agree to comply with any applicable Law in the relevant jurisdictions.
Any request for registration will be subject to an e-KYC procedure.
2.3 By registering, You represent and warrant to Us that your use of the Purpl Platform does not violate any applicable Law applicable. You may register for the Purpl Platform if it is only legal to do so in your jurisdiction of residence.
2.4 You are solely responsible for the confidentiality and use of your password. You must: i) log of from your Purpl Account at the end of each session on Our Site, and ii) notify Us immediately of any unauthorized use of your password or any other breach of security.
2.5 We have the right to disable any Purpl Account, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of these Terms of any applicable Law and/or if We believe that your Purpl Account is being used in an unauthorized or fraudulent manner.
2.6 You are required to have an eligible device in order to use the Service. We, at Our own discretion, shall determine which devices are eligible to be used with the Service and shall provide You with a list of such devices or types thereof on request by You in the event you encounter an issue. Devices that have been unlocked in an unauthorized fashion or otherwise modified may not be eligible to use the Services. You are responsible for ensuring you maintain access to all devices and accounts (such as your registered email account and Your Account) as necessary to receive communications from Us in relation to the Services.
3. THE SERVICES
This Agreement applies to Your use of the Services. Our Services enable users to cash out remittances sent to their Purpl account and via cash out partners.
4. DEFINED TERMS
The following defined terms appear in this Agreement:
“Account” means the account You open with Purpl for the use of the Service.
“Application” means internet or mobile-based services and applications.
“Available Balance” means the amount labelled as such on the App reflecting the total amounts transferred to Your Account within the Recharge Limit, and is the balance of funds you can use from Your Account in accordance with this Agreement.
“Business Day” means any day other than means a day other than a Saturday or Sunday or public holiday in Lebanon.
“Cash-In” shall refer to the process of receiving USD funds to the Account.
“Cash-Out” shall refer to the process of withdrawal of USD funds from the Account.
“Cash-Out Partner” shall refer to establishment that will allow Cash-Out transactions in USD.
“Remittance Partner” mean international regulated entities that will allow for a sender to send funds (in any supported currencies on said platform) to You to then Cash In in USD through Purpl and Cash-Out Partner
“Credentials” means Your password and access keys.
“Current Balance” means the amount labelled as such on the App reflecting the sum of Your Available Balance and any other amounts transferred to your Account exceeding the Recharge Limit.
“Cut Off Time” means the last time for making or receiving payments under the relevant payment scheme.
“Purpl Materials” means any software (including without limitation developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including the Specifications and any integration guides) developed and provided by Us to You for download from the App. Purpl Materials do not include any software, data or other materials specifically made available by Us under separate license terms or that were created by a third party, including without limitation software provided under an open source license.
“Policies” means all applicable policies, notices, procedures, specifications, guides and guidelines that are provided or made available to You, appear on the Apps or are referenced in this Agreement.
“Recharge Limit(s)” means the limits of funds that You can transfer in a period of time to Your Available Balance, as set by Purpl from time to time, in Your Account, including but not limited to recharge transfers, reversals and any other forms of transfers into Your Account.
“Supplemental Account” means a sub-Account that you may request subject to the availability of the Service.
5. THE USE OF SERVICES
When You use the Services, You agree and undertake to comply with the following provisions:
5.1 During the use of the Services, all activities You carry out should comply with the requirements of applicable Laws and regulations, these terms, and various guidelines of Purpl.
5.2 Your use of Services should not violate public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prohibit other Users from using the Services.
5.3 We treat all activities in respect of an Account to be yours. You must only use the Services to transact on Your own account and not on behalf of any other person or entity. All activities under a Supplemental Account shall be considered as activities of the Account.
5.4 You must ensure that your information on record with Purpl is always accurate and up to date and We shall not be liable for any loss arising out of your failure to do so. We may ask You at any time to confirm the accuracy of your information or to provide documents or other evidence verifying such information. You represent and warrant to us that any information provided or made available by You to Purpl or Our affiliate(s) is at all times accurate and complete.
6. PURPL ACCOUNT
6.1 Your Purpl Account will enable You to:
6.1.1 receive international transfers via our remittance partners;
6.1.2 carry out Cash-Out transaction at any Cash-Out Partners available on the app
6.1.3 request funds from your contacts;
6.1.4 invite your contacts to join Purpl
You may not use, or attempt to use, Your Purpl Account for any other purpose.
6.2 Your Purpl Account is an e-money account. You acknowledge that Your Purpl Account is not a bank account or deposit account nor do the Purpl Platform offers the features and benefits of a traditional bank account or deposit account. There is no overdraft facility available on your Purpl Account and We do not pay interest to You. The funds are held by Us to You for your future use.
6.3 You acknowledge and agree that Purpl may establish general practices and limits concerning the use of the Services without prior notice to You, including without limitation individual or aggregate transaction limits on the value or number of transactions during any specified time period(s) and Recharge Limits. In addition to any applicable account limits and Recharge Limits, We may restrict transactions to or from your Account or limit access to your wallet in such amounts and for such time as We reasonably deem necessary to protect Us or other users if (a) We are subject to financial risk, (b) You have violated any term of this Agreement, (c) any dispute exists involving your Purpl Account or transaction conducted in connection therewith, or (d) needed to protect the security of Our systems. We may restrict access to your Purpl Account while We complete any pending investigation or resolve a pending dispute. We also may hold the funds in your Purpl Account as required by law or court order or if otherwise requested by law enforcement or any governmental entity. For the facilitation of the foregoing, your Purpl Account will show the Current Balance and the Available Balance. You will only be able to use funds showing in your Available Balance for payments and transfers from your Purpl Account. Amounts in your Current Balance exceeding the Available Balance may not be used for payments and transfers from your Purpl Account and they will automatically and gradually be transferred to your Available Balance as soon as the Recharge Limit(s) permit doing so, otherwise, You may request the transfer of the full Current Balance to a bank account You own upon the closing of your Purpl Account. Purpl may decline any request to load your Purpl Account while the Recharge Limits are reached.
6.5 Funding, payments and transfers are displayed in your Purpl Account and You should check your wallet balance and transaction history regularly. You should report any irregularities or clarify any questions You have as soon as possible.
6.6 The balance of funds held in Your Purpl Account cannot exceed the Account Limit.
7. KEEPING YOUR ACCOUNT SAFE
7.1 You must take all reasonable steps to keep your Purpl Account password safe at all times and never disclose it to anyone. Our representatives will never ask You to provide your password to Us or to a third party. Any message You receive or website You visit that asks for your password, should be reported to Us. It is advisable to change your password regularly in order to reduce the risk of a security breach. We also advise You not to choose a password that is easily determined from information someone may know or gather about You.
7.2 If You have any indication or suspicion of you Purpl Account, login details, password, or other security feature being lost, stolen, misappropriated, used without authorization or otherwise compromised, You must immediately change your password, and contact Us. Any delay in or failure to notify Us may not only affect the security of your Purpl Account but may result in You being able for any losses as a result.
7.3 We may suspend your Purpl Account or otherwise restrict its functionality, in Our sole discretion, on grounds relating to the security of the Purpl Account or any of its security features or if We suspect that an unauthorized or fraudulent use of your Purpl Account has occurred or that any of its security features have been compromised. We will lift the suspension and/or the restriction as soon as practicable after the circumstances for the suspension and/or restriction have ceased to exist.
7.4 You must take all reasonable care to ensure that your e-mail account(s) are secure and only accessed by You, as your e-mail address is one of the ways used to reset passwords or to communicate with You about the security of your Purpl Account. To the extent the security of the email account used to register for the Purpl Platform has been compromised, We shall not be liable for any funds lost, or any unauthorized payments made, as a result of such compromise. If the e-mail addresses registered with your Purpl Account is compromised, You should immediately contact Us.
7.5 Only the individual or entities named in Our records and their authorized agents are authorized to use the Services. You may not appoint or authorize additional persons or entities to use the Services without Our prior written consent. YOU ASSUME THE ENTIRE RISK FOR THE FRAUDULENT, UNAUTHORIZED OR OTHERWISE IMPROPER USE OF YOUR PURPL ACCOUNT AND PASSWORD. WE SHALL BE ENTITLED TO RELY ON THE GENUINENESS AND AUTHORITY OF ALL INSTRUCTIONS RECEIVED BY US THROUGH YOUR PURPL ACCOUNT WHEN ACCOMPANIED BY SUCH PASSWORD, AND TO ACT ON SUCH INSTRUCTIONS.
8. CLOSING YOUR PURPL ACCOUNT
8.1 As long as there is no pending or in progress transactions, You may close your Purpl Account at any time by contacting Us. You may not close your Purpl account to evade a payment investigation. If You attempt to close your Purpl account while We are conducting an investigation, We may hold your funds for up to 90 days to protect Us or a third party against the risk of reversals, claims, fees, fines, penalties and Purpl Account even after the Purpl Account is closed.
8.2 If your Purpl Account holds a balance at the time of its closure, We will ask You to withdraw your funds within a reasonable period of time, during which your Purpl Account will be accessible for the purpose of withdrawing the remaining balance only. After the expiry of this period You will not be able to access your Purpl Account but You may withdraw any remaining funds by contacting Us and requesting that the funds be sent to You in a manner that is reasonably acceptable for Us. You may continue to withdraw remaining funds for a period of 90 days, or such later period subject to applicable Law, from the date of closure of your Purpl Account, but We suggest that You withdraw your remaining funds as soon as possible. Your obligations with regards to keeping your Purpl Account safe as set forth in the Keeping your Purpl Account Safe paragraph above shall continue to apply.
8.3 We reserve the right to carry out any necessary checks relating to money laundering, terrorism financing, fraud or other illegal activity before authorizing any withdrawal of your funds, including in relation to returning any funds to You after You have closed your Account.
9. FUNDING AND RECEIVING PAYMENT
9.1 Funds paid by You or a third party will be credited to your Purpl Account on the Business Day they are received. If We receive funds after the Cut Off Time on a Business Day or on a day that is not a Business Day, funds will be deemed to have been received on the next Business Day, apart from transfers from other Purpl wallet accounts, other partner wallets and remittances done via remittance partner platforms where funds are credited instantly. We shall not be responsible for the funds until they are received by Us.
9.2 In the event that the funds are subject to a reversal, We will deduct such reversed transaction from the balance of your Purpl Account. If your Account balance is insufficient to cover the reversal, We reserve the right to require repayment from You.
9.3 You should regularly reconcile incoming payments with your own records. You should be aware that the crediting of funds to your Purpl Account does not mean that these transactions cannot be reversed. We reserve the right to reverse a payment where the payer or the payer’s bank or payment service provider has reversed (or is reasonably likely to reverse) a payment to your Purpl Account.
9.4 All payments to Us from third party sources (such as banks) must be ascribed a clear and complete reference so that We can credit the funds into your Purpl Account. The App will state your unique reference that should be used to ensure the funds are promptly credited to your Purpl Account.
9.5 It is your responsibility to ensure that accurate, complete and correct references are ascribed for each incoming payment so that We can credit the funds into your Purpl Account. If no reference or an incorrect reference or any required information is missing or incorrect in relation to the payment transaction, then We may: (i) attempt to identify the destination account through other means available to Us; or (ii) reject the payment transaction and not credit your Purpl Account; or (iii) seek to obtain the missing or corrected information from the payer’s payment service provider before crediting your Purpl Account; or (iv) on a risk-sensitive approach, request the required information from the payer’s payment service provider after crediting your Purpl Account. In such cases, We will not be liable for any loss You incur, although We will use reasonable efforts to investigate and credit or return incorrect and inaccurately referenced payments into or from your Purpl Account.
9.6 We will provide You, after the execution of a payment credited to You, with the following information upon request: (i) a reference to enable You to identify the payment transaction and where appropriate the payer and any information transferred with the payment transaction; (ii) the amount of the payment transaction in the currency in which the funds are at your disposal; (iii) the amount of fees or charges for the payment transaction payable by You; (iv) the exchange rate used in the payment transaction by Us; and (v) the date on which the payment transaction was credited to your Purpl Account.
10. CASH IN AND CASH OUT
You may Cash-In USD value into your Account through (a) transfer from Remittance Partner instructed by your sender.
You may Cash-Out in USD through any Cash-Out Partners, based on minimum and maximum cash-out amounts as may be imposed by Purpl or by the Cash-Out Partners.
You can find our Cash-Out Partners (and their location) on the Purpl App.
You acknowledge that each Cash-Out Partner is subject to their owns terms and conditions of engagement and We will not be liable for any breach that You committed of such terms and conditions. You also acknowledge that in some Cash-Out Partners You might not be able to Cash-Out from the Account and We invite You to select another Cash-Out Partner in order to Cash-Out the cash. In case You are unable to Cash-Out the cash from the Account, Our sole liability will be to return the funds to the Remittance Partner and sender should you not be able to Cash-Out in time.
11. INTELLECTUAL PROPERTY
11.1 Purpl and all related logos, products and Services described in our Site and App are either trademarks or registered trademarks of Purpl or its licensors. You may not copy, imitate, modify or use them without Our prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Purpl. You may not copy, imitate, modify or use them without Our prior written consent.
12. CHANGES TO THESE TERMS AND SERVICES.
Purpl reserves the right, at its sole discretion, to modify these Terms, at any time and without prior notice. If We modify these Terms, We will post the modification on the Purpl Platform or provide You with notice of the modification. By continuing to access or use the Site and Services after We have modified the Terms, You are indicating that You agree to be bound by the modified Terms. If the modified Terms are not acceptable to You, your only recourse is to cease using the Site and Services. We encourage You to periodically review the Terms to stay informed of Our updates.
13. LIMITATION ON LIABILITY
We shall not be liable for damages, liability or losses of any kind, including but not limited to, any direct or indirect, incidental, special, exemplary, punitive or consequential damages, lost profits, lost data, or property damage related to, in connection with, or otherwise resulting from, even if We have been advised of the possibility of such damages: (a) your use or inability to access or use the Purpl Platform; or (b) any delay or failure in performance resulting from causes beyond Purpl’s reasonable control including but not limited to acts of nature and power, internet, and email discontinuity, (c) disclosure of, unauthorized access to or alteration of your content; (d) any harm to You caused in whole or part by a third party, including but not limited to another user of Our Platform; (e) refusal of any cash out partners and the like to allow, accept or honor any request for cash withdrawal or in case the transaction is not authorized for any reason whatsoever.
We make no warranty, express or implied, regarding the Service.The Service is offered on an “AS IS”, “AS AVAILABLE” basis without warranties of any kind, other than warranties that are incapable of exclusion, waiver or limitation under the laws applicable to this Agreement.
15. FEEDBACK, QUERIES, AND COMPLAINTS
If You have any feedback, questions or complaints, contact Us. If You would like to make a complaint, please clearly indicate that You wish to make a complaint. This helps us to distinguish a complaint from a typical query. We may send an acknowledgement of your complaint or request additional information from You regarding your complaint.
16. ENTIRE AGREEMENT
17. GOVERNING LAW AND JURISDICTION
17.1 These Terms shall be governed by, construed and take effect in accordance with the laws of Lebanon.
17.3 The seat of the arbitration shall be in Beirut, Lebanon, and the language of the arbitration shall be English.
18. CONTACTING US
Purpl welcomes your questions or comments regarding the Terms: