Frequently Asked Questions
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How does Purpl Work?
Purpl’s mobile app allows you to instantly receive money sent from anywhere in the world, via our digital remittance partners, and cash it out in USD across hundreds of locations on the Lebanese territory via our geo-locator; and all of this at the tip of your fingers. Purpl app is available on both Apple Store and Google Play.
How do I receive money?
First time users: If you still don’t have a Purpl account, you will receive an SMS to your mobile number once someone has sent you money through our digital remittance partners. You need to then download the app, sign up, verify your profile, and in just a few minutes you will be able to cash out your money.
Returning users: If you already have a Purpl account that is verified, you will receive an in app and email notification when someone sends you money for you to cash out. If your profile is not yet verified, you can still receive the money, but you will have to verify your profile before being able to cash out.
What do I need to do to get verified?
Verification can be done either during sign-up, or later on from your profile section, and is all done digitally. All you will need to do is take a picture of your government-issued national ID or passport and a selfie to confirm your identity. The verification process can then take anywhere from 60 seconds to 10 minutes depending on the document you used. You will receive an in-app push notification and an email once you are approved. Please make sure the pictures you take are not blurry and there is good lighting. In some cases and if secondary checks are needed, it could take up to 1 business day to get verified.
How long does it take to receive my money?
Once the sender transfers money to your Purpl wallet, your funds will be available instantly for you to cash out.
How can I cash out my money?
Once your profile is verified on the app, click on ‘Cash Out’, select the transaction you want to cash out, and then select the most convenient cash out location using our geo-locator. You will receive an OTP or QR code to be used upon cash out, depending on cash out location selected. Keep your information secure and do not share them with anyone!
In which currency will I cash out my money? What are the cash out fees?
You will be able to cash out your money in USD with no cash out fees applicable to you as a beneficiary.
What happens if I don’t cash out my money?
Your money can remain in your Purpl app for up to 30 days, depending on the remittance platform the sender used. You will receive email notifications to inform you about the time left for you to cash out. If you didn’t cash out before then, the money will be returned to the sender.
Why did my cash out fail?
This could happen for multiple reasons, such as using the wrong OTP or QR code or because the cash out location might not have the USD amount available. You can always try other cash out locations or ask for a new OTP or QR code via the app.
Why is my account blocked?
Your account can be blocked because you tried to enter the wrong password several times or because we detected a suspicious activity on your account.