Frequently Asked Questions
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How does Purpl Work?
Purpl’s mobile app allows you to instantly receive money sent from anywhere in the world, via our digital remittance partners, and cash it out in USD across hundreds of locations on the Lebanese territory via our geo-locator map; and all of this at the tip of your fingers. Purpl app is available on both Apple Store and Google Play.
How do I receive money?
You can receive money in Lebanon from your friends and family abroad, who can send you money through our digital remittance partners. Once the money is sent, you will receive an in-app push notification and an email to inform you that you have received a transaction. Your balance and recent transactions will be automatically updated accordingly. If your profile is not yet verified, you can still receive the money, but you will have to verify your profile before being able to cash out.
If you still don’t have a Purpl account yet, you will receive an SMS to your mobile number. You need to then, download the app, sign up, verify your profile, and in just a few minutes you will be able to cash out your money.
How to send money from abroad to a Purpl user in Lebanon?
As a sender, you can send money from 40+ countries, to your loved ones in Lebanon, via our digital remittance partners Paysend or Remitly.
You don’t require to have the Purpl app to send money from abroad. Download Paysend or Remitly on IOS or Android and set up your account. All you have to do is link your card to our partner’s app, put the details of the beneficiary, enter the amount you wish to send, and choose Purpl as the option for the beneficiary.
The beneficiary will receive the money directly into their Purpl app, and can cash out without any fees.
What are the transaction fees applied to the sender?
Purpl and our partners always ensure the sending fees are more affordable than any other available options. As a sender, you will be able to view the fees of your transaction on our partner’s platform of your choice. The fees vary based on the country you’re sending from and the remittance partner you choose to send with.
How do I verify my Purpl profile?
To verify your Purpl profile:
- Click on the profile icon.
- Click on verify
- Upload an official document as specified on the app
- Take a selfie!
Make sure not to wear a hat, glasses, etc., and that the ID picture and selfie taken are clear.
To watch a video on how to verify your Purpl profile, click here
How can I cash out my money at an ATM?
To cash out your funds at an ATM with your Purpl app:
First, make sure your profile is verified to be able to cash out.
- Log in to your Purpl app
- Click on the Cash-out button
- On the map, locate and click the most convenient cash-out location
- Select the transaction you want to cash out
- Confirm cash-out to generate your request
- Click on view transaction
- Click on the eye icon to view your OTP (OTP is valid for 60 minutes)
- At the ATM, press on the “Purpl Transaction” button to proceed with the cash-out.
- Enter the OTP and the amount received at the ATM
- Spend wisely 💰
To watch a video on how to cash out, click here
In which currency can I cash out my money?
You will be able to cash out your funds in Fresh USD.
What are the cash-out fees?
We offer zero cash-out fees for the beneficiaries when they receive and cash out the amount 💰
Why did my cash out fail?
This could happen for multiple reasons, such as using the wrong OTP or QR code or because the cash out location might not have the USD amount available. You can always try other cash out locations or ask for a new OTP or QR code via the app.
How long does it take to receive my money?
Once the sender transfers money to your Purpl wallet, your funds will be available instantly for you to cash out.
What happens if I don’t cash out my money?
Each transaction can remain in your Purpl app for up to 30 days only, and will expire after that. The transaction amount will be automatically returned to the sender after it expires. You will receive email notifications to inform you about the time left for you to cash out. Make sure to cash out before then!
Why is my account blocked?
Your account can be blocked because you tried to enter the wrong password several times or because we detected a suspicious activity. Please contact our support by emailing purpl@purplme.com
